Last updated: 1st September 2026
We collect the details you provide when you order, register or contact us, along with device and browsing data gathered through cookies and similar technologies. That information lets us fill orders, answer your questions and improve our sites. Wherever you are, you can ask us to access, correct or delete it, and unsubscribe from marketing.
Thanks for visiting Nolathane. We have adopted this Privacy Policy to set out, in plain terms, how we collect, use and disclose information across every Nolathane site. It applies to our Australian, United States, United Kingdom and European sites at https://nolathane.com/au/, /us/, /uk/ and /eu/, to our mobile and web based applications, and to any other tool, product or service we provide that links to or references it (together, the “Services”).
Nolathane is a brand of the Zeder group. The group company responsible for your personal information, and the head office you can write to, depends on where you are:
|
Where you are |
Entity responsible |
Head office |
Phone |
|
Australia |
Zeder Corporation Pty Ltd |
580A Transition Drive, Archerfield, QLD 4108, Australia |
1300 385 278 |
|
United Kingdom and Europe |
Zeder Corporation Ltd |
Unit 3C, 15 Dickson Court, Dunfermline, Scotland KY12 7SG, United Kingdom |
+441383723850 |
|
United States |
Zeder USA, LLC |
1810 S Milliken Ave, Ontario, CA 91761, United States |
+1 909-476-2860 |
Where this policy says “we”, “us” or “our”, it means the Zeder group company responsible for your information, as set out above.
Three sections of this policy set out rights that apply only in certain places. Go straight to the one that covers you:
Where this Privacy Policy and one of those notices conflict, the notice prevails for the people it covers.
This Privacy Policy applies to information we collect through the Services, and to other information provided to us online or offline by third parties when we associate it with customers or users of the Services. It does not apply to information collected from our employees, contractors or vendors. It does not apply to information you ask us to share with third parties, or to information collected by certain other third parties whose software or services are featured or included in the Services, as described below.
This Privacy Policy describes:
Certain features of the Services are subject to specific consent or choice requirements that vary depending on the feature and on applicable law. Where applicable law requires it, we obtain your separate, affirmative opt-in consent for those features through a dedicated consent process at the point you elect to use them, not through your general use of the Services.
Except for Services that require separate affirmative consent, by accessing or using the Services you consent to this Privacy Policy. If you do not agree with it, please do not access or use the Services.
If you are in the United Kingdom or Europe, we do not rely on your general use of the Services as consent. We process your personal information on the lawful bases set out in the privacy notice for UK and EU residents, and we ask for your consent separately where consent is the basis we rely on.
Information gathered through the Services may be transferred, used and stored in Australia, the United States, the United Kingdom, or other countries where we or our service providers are located. If you use the Services, you agree to the transfer, use and storage of your Personal Information (as defined below) in those countries. The data protection and other laws of those countries might not be as comprehensive as those in your country. Where we transfer personal information out of the United Kingdom or the European Economic Area, we do so under the safeguards described in the UK and EU notice below.
If you purchase from our United States site, you agree that all transactions relating to those Services are deemed to occur in the United States, where the servers for that site are located.
When you register for or use our Services, we collect Personal Information. By “Personal Information” we mean information that can identify, or can reasonably be linked to, an individual, such as:
You may choose not to provide Personal Information, subject to the controls offered by your device’s operating system, but this may prevent you from receiving certain features of the Services.
We do not seek to collect special category data, sensitive personal information or sensitive information, as those terms are used in the laws of the places we operate, and we ask that you do not send it to us.
Our Services may link with social media platforms, including LinkedIn, Meta and TikTok. When you link a social media account to our Services, we may collect information about that account and share information with it as described in the connection process. The information collected may include your name, email address, demographic information from your profile, friend lists, postings or other content, and your profile picture. We are not responsible for the data collection or use practices of any linked social media platform. Read each platform’s privacy policy before linking an account.
We use chatbot technology from our Service Provider (as defined below), Chatra, to collect user chat data, which generates a transcript of your communication with us once the conversation has concluded. Data collected may also include technical and usage data. We use this data only to provide information you have requested, to process transactions you have requested, to help us understand how users interact with our Services, and to design a better user experience for you.
We may also use technology from our Service Provider, Microsoft Clarity, to collect user experience data, which reproduces your interactions with the Services, including mouse movements, page scrolling, screen taps and other actions you take while using the Services. We may replace these third party service providers without giving notice to you. Reproduced data may include technical and usage data, as well as visual representations of actions you take while using the Services. We use this data only to help us understand how users interact with our Services and to design a better user experience for you.
We also collect non-Personal Information relating to the Services, meaning information that does not personally identify an individual (“Non-Personal Information”). It includes how you interact with the Services, information generally collected or logged by internet websites and services when accessed or used, and information about your web browser or the device you use.
Examples of the non-Personal Information we collect are:
We will not use non-Personal Information to try to identify you. If we associate non-Personal Information with information that personally identifies you, we will treat it as Personal Information. As described below, we sometimes use cookies and other automatic information gathering technologies to gather both Personal Information and non-Personal Information.
Information collected by the Services may be collected by us or by one of the third parties we use in providing the Services, as described below.
We may use the information we collect to:
If you are in the United Kingdom or Europe, the lawful basis we rely on for each of these purposes is set out in the privacy notice for UK and EU residents.
We may disclose your Personal Information to third parties as described in this section.
We may disclose Personal Information to provide the Services, or when you authorize or instruct us to do so, for example when you use the Services to submit content or profile information. We may also disclose Personal Information and non-Personal Information within the Zeder group, and to Service Providers. By “Service Providers” we mean companies, agents, contractors, service providers or others engaged to perform functions on our behalf, such as processing payments, providing data storage, hosting our websites, shipping your order, marketing our products and services, and conducting audits. When we use a Service Provider, we require that it use and disclose the Personal Information it receives from us only to provide its services to us, or as required by applicable law.
We may also disclose Personal Information and non-Personal Information to Online Tool Providers. By “Online Tool Provider” we mean a licensor of software that we include in, or use with, the Services, including an API or SDK, that provides a specialized function or service to us and that requires the transmission of Personal Information or non-Personal Information to that provider. Online Tool Providers may have the right to use Personal Information and non-Personal Information about you for their own business purposes. Use and disclosure of information by an Online Tool Provider is described in its own privacy policy.
We may partner with advertisers to provide you with special offers, or to advertise products or services to you. If you redeem or respond to an offer, we may provide your Personal Information to the advertiser, including your name, email address and gender. If you answer questions or fill out surveys from an advertiser, we may share information with that advertiser. The advertiser’s privacy policy will govern its use of your information, which may include marketing other products or services to you. Read each advertiser’s privacy policy before providing information to that advertiser.
We may also disclose your Personal Information to third parties when we believe, in good faith and in our sole discretion, that disclosure is reasonably necessary to:
We reserve the right to transfer information, including your Personal Information, to a third party in the event of a sale, merger or transfer of all or substantially all of the assets of our company relating to the Services, or in the unlikely event of a bankruptcy, liquidation or receivership of our business. We will use commercially reasonable efforts to notify you of such a transfer, for example by email or by posting notice on our websites.
We may also disclose non-Personal Information, aggregated with information about our other users, to our clients, business partners, merchants, advertisers, investors, potential buyers and other third parties where we deem such disclosure, in our sole discretion, to have sound business reasons or justifications.
Every time you use the Services, for example when you access a page on one of our sites, we collect Personal Information and non-Personal Information regarding that use. To improve our Services we collect how, when and which parts of the Services or their features you use, which social media platforms you connect to the Services, and when, how and what you post to those platforms through the Services. We may use your device’s unique identifier (UDID) or other unique identifiers to assist us in collecting and analyzing this data.
To assist us in collecting and storing this non-Personal Information, we may employ a variety of technologies, including cookies, local browser storage, and web beacons, pixels or tags. A cookie is a small amount of data that a website operator, or a third party whose content is embedded in that website, may store in your web browser and read when you visit the site. A web beacon, pixel or tag is a small, usually transparent image placed on a web page that allows the operator of that image, which may be us or a third party, to read or write a cookie.
Your operating system and web browser may allow you to erase information stored in cookies and local browser storage. If you do, you may be forced to log in to the Services again, and you may lose some preferences or settings. You may also be able to set your browser to refuse all website storage, or to indicate when it is permitted, but some features of our Services may not function properly without it. We may use cookies to keep you logged in, save your preferences for the Services, and collect information about how you use the Services.
If you are in the United Kingdom or Europe, we set non-essential cookies and similar technologies only after you have given consent through the cookie banner shown when you first visit one of our sites. Strictly necessary cookies, which make the site work and let you complete an order, are set without consent because the site cannot function without them. You can change or withdraw your cookie consent at any time through the cookie settings link on our sites, and withdrawing consent does not affect anything we did before you withdrew it.
More information about managing cookies is available at allaboutcookies.org. To learn how to manage privacy and storage settings for your local browser storage, refer to the end user documentation for your browser.
Online Tool Providers, cookies, web beacons, pixels, tags and similar third party technologies are referred to together in this Privacy Policy as “Tracking Technologies”. We use Tracking Technologies to help identify and track visitors, analyze how the Services are used, and understand user preferences. These Tracking Technologies may collect information automatically, including Personal Information and other information, which is subject to the privacy policies of the applicable providers. We do not control these providers’ data practices, and the use and disclosure of information collected by them is governed by their respective privacy policies. Certain Tracking Technologies may allow you to opt out of some collection or use of your information. For more information about the Tracking Technologies we use, or reserve the right to use:
You may request access to your Personal Information by emailing us at [email protected]. We will try to locate and provide your Personal Information and give you the opportunity to correct it if it is inaccurate, or to delete it at your request. In either case we may need to retain it for legal reasons or for legitimate business purposes. You may also remove any content you post to the Services using the deletion or removal options within the Services. Neither we nor you can control information you have already shared with other users, or made available to third parties, through the Services.
If you need further help removing content you posted through the Services, email us at [email protected]. Removal of your posted content may not ensure complete or comprehensive removal from our computer systems.
We ask individual users to identify themselves, and the information they want accessed, corrected or removed, before we process a request. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, would be extremely impractical (for instance, requests concerning information residing on backups), or relate to information that is not associated with your Personal Information. Where we provide access and correction, we do so free of charge, except where doing so would require disproportionate effort. We may require you to verify your identity to our satisfaction before providing access to Personal Information.
If you ask us to delete your Personal Information, you may not be able to continue using the Services. Even where you request deletion, we may need to retain certain information for a limited period to satisfy our legal, audit or dispute resolution requirements.
Residents of California, the United Kingdom, Europe and Australia have additional rights, and additional routes to enforce them, set out in the regional notices below.
We may use third party service providers that collect information for interest based advertising, meaning advertisements tailored to your likely interests based on categories in which you have shown an interest. To learn more about these third parties and the choices they offer, visit the Network Advertising Initiative’s choices page at https://optout.networkadvertising.org/ or the Digital Advertising Alliance’s choices page at https://optout.aboutads.info/. If you are reading this Privacy Policy on a mobile device, you can learn more about the DAA’s mobile choices program at https://youradchoices.com/appchoices. In the United Kingdom and Europe you can also manage these choices through the cookie settings link on our sites, and at https://www.youronlinechoices.com.
We honor the Global Privacy Control, a browser extension that automatically communicates a consumer’s opt-out preferences. We also support the development and implementation of other standardized do not track signals, universal opt-out mechanisms and similar browser features that give customers control over the collection and use of information about their web browsing activities. Once other standardized do not track features are widely recognized, we intend to adhere to them.
You can opt out of receiving marketing emails from us by clicking the unsubscribe link in any of those emails. It may take up to ten (10) business days for your opt-out request to be processed. Even if you opt out of marketing emails, we may continue to send you certain account related emails, such as notices about your account and confirmations of transactions you have requested.
If you have consented to receive marketing text messages from us, you can opt out at any time by replying STOP to any message you receive from us, or by emailing [email protected]. Message and data rates may apply.
The Services are not intended for users under 18 years of age. We do not knowingly collect Personal Information from users under 18 years of age. We do not authorize users under 18 years of age to use the Services. If you believe a child has provided us with Personal Information, contact us at [email protected] and we will delete it.
We use reasonable information security measures to safeguard your Personal Information against unauthorized access, modification or destruction. For example, we use Transport Layer Security (TLS), or similar encryption technology, when sensitive data is transmitted over the internet, and we use firewalls to help prevent external access into our network. No data transmission over the internet and no method of data storage can be guaranteed to be 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its security.
We restrict access to the Personal Information in our possession to our employees, Service Providers and Online Tool Providers who need to know that information in order to operate, develop, improve or support our Services.
The Services may link or integrate with third party sites, services or apps. We are not responsible for the privacy or security policies or practices, or the content, of those third parties. We encourage you to review their privacy and security policies and terms of service so you understand how they collect, use, share and protect your information.
We may modify or update this Privacy Policy periodically, with or without prior notice, by posting the updated policy on this page. You can always check the “Last updated” date at the top of this page to see when it was last changed. If we make material changes, we will notify you by reasonable means, which may be by email or by posting notice of the changes on our websites before they take effect. We encourage you to check this Privacy Policy from time to time. If you do not agree to changes to this Privacy Policy, you must stop using the Services after the effective date of those changes, which is the “Last updated” date shown above.
This Privacy Notice for California Residents (the “Notice”) supplements the information in our Privacy Policy and applies only if you reside in the State of California, in which case you are a “California Consumer”. Zeder USA, LLC is the business responsible for the Personal Information covered by this Notice.
“Sell”, “Selling”, “Sale” or “Sold” means selling, renting, releasing, disclosing, disseminating, making available, transferring or otherwise communicating orally, in writing, or by electronic or other means, Personal Information to another business or a third party for monetary or other valuable consideration.
“Share”, “Shared” or “Sharing” means sharing, renting, releasing, disclosing, disseminating, making available, transferring or otherwise communicating orally, in writing, or by electronic or other means, Personal Information to a third party for Cross-context Behavioral Advertising, whether or not for monetary or other valuable consideration.
“Cross-context Behavioral Advertising” means the targeting of advertising to a consumer based on that consumer’s Personal Information obtained from activity across businesses or distinctly branded websites, applications or services, other than the business or distinctly branded website, application or service with which the consumer intentionally interacts. In other words, if we send you an ad based solely on your interaction with us or our Services, that is not Cross-context Behavioral Advertising.
“Sensitive Personal Information” means Personal Information that is not publicly available and reveals one or more of the following:
“Verifiable Request” means that the identifying information a consumer provides with a request matches the Personal Information we already maintain about that consumer. Identifying information you can submit so we can verify your Verifiable Request may include your first and last name, the email address associated with your account, and a secure confirmation code we provide to you by email.
In the past twelve (12) months, we have collected the following categories of Personal Information from California Consumers:
|
Category |
Examples |
Collected |
|
A. Identifiers |
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers. |
YES |
|
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code section 1798.80(e)) |
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. |
YES |
|
C. Protected classification characteristics under California or federal law |
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). |
NO |
|
D. Commercial information |
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
YES |
|
E. Biometric information |
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. |
NO |
|
F. Internet or other similar network activity |
Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. |
YES |
|
G. Geolocation data |
Physical location or movements. |
NO |
|
H. Sensory data |
Audio, electronic, visual, thermal, olfactory, or similar information. |
NO |
|
I. Professional or employment-related information |
Current or past job history or performance evaluations. |
NO |
|
J. Non-public education information (per the Family Educational Rights and Privacy Act, 20 U.S.C. Section 1232g, 34 C.F.R. Part 99) |
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. |
NO |
|
K. Inferences drawn from other personal information |
Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
NO |
In the past twelve (12) months, we have not collected Sensitive Personal Information from California Consumers.
We obtain this Personal Information from the following types of sources:
We may use or disclose the Personal Information we collect for one or more of the following “Business Purposes”:
Unless we notify you otherwise, we will not collect additional categories of Personal Information, nor use the Personal Information we collect for any other materially different, unrelated or incompatible purpose.
We retain each category of your Personal Information for no longer than is reasonably necessary for one or more Business Purposes, subject to your right to request that we delete it. Given the nature of the Services, it is not possible to predict the length of time we intend to retain your Personal Information. Instead, we use the following criteria to determine whether it remains reasonably necessary to retain it for one or more disclosed Business Purposes:
When we determine, based on those criteria, that it is no longer reasonably necessary to retain your Personal Information for a disclosed Business Purpose, we will delete it.
We may disclose Personal Information to our “service providers”, to our “contractors” and to “third parties”, each as defined by the CCPA, for a Business Purpose. When we disclose Personal Information for a Business Purpose, we enter into an agreement with the receiving party describing the purpose of the disclosure and requiring that party to keep the Personal Information confidential. Our service providers are obligated not to use the Personal Information for any purpose other than performing the services set out in their agreement with us. Our contractors are obligated not to use the Personal Information for any purpose unrelated to the business purpose for which we engaged them.
We may disclose your Personal Information to the following categories of entities: service providers (as described in the Privacy Policy) and contractors.
In the past twelve (12) months, we have not Sold or Shared any Personal Information about our California Consumers.
If you are a California Consumer, you may request information about our collection, use, disclosure and Sale of your Personal Information over the past twelve (12) months, whether or not it was collected electronically. If you submit a Verifiable Request, we will provide you with:
You also have the right to request a copy of your Personal Information, and to request that we transmit it to another entity. To the extent technically feasible, we will comply and provide or transmit your Personal Information in a structured, commonly used, machine readable format.
You have the right to request that we delete any of your Personal Information that we collect or maintain, by submitting a Verifiable Request. We may deny your deletion request if retaining your Personal Information is necessary for us, our service providers or our contractors to:
You further have the right to request that we correct any of your Personal Information that is inaccurate, by submitting a Verifiable Request. We will correct inaccurate Personal Information to the extent possible using commercially reasonable efforts. We may deny your correction request if the Personal Information is accurate. We may also delete your Personal Information instead of correcting it, to the extent deletion would not negatively impact you.
If you choose to exercise a privacy right under the CCPA, you have the right not to receive discriminatory treatment.
You may submit a Verifiable Request for the information listed above, or exercise any of your rights under this Notice, by calling us at +1 909-476-2860 or by emailing [email protected]. You may also submit a Verifiable Request on behalf of your minor child.
After we receive your Verifiable Request, we will provide the requested information to you in writing and free of charge, unless your request is excessive, repetitive or manifestly unfounded, for the 12 month period preceding your request. If you specifically request disclosure beyond that period we will process your request for the time period you specify, provided that the earliest date your request may apply to is January 1, 2022, and that processing it does not require disproportionate effort. You can choose to have this information delivered by postal mail or electronically. We will try to respond to your verified request within forty-five (45) days of receipt. If we require more time, up to another forty-five (45) days, we will inform you of the reason and the extension period in writing. We are not required to comply with a request for information more than twice in any 12 month period. Where applicable, our response will explain why we cannot comply with your request.
We do not, and will not without first obtaining your consent, Sell or Share Personal Information.
If you exercise any of the rights under this Notice, we will not:
It may be a functional necessity for us to hold Personal Information about you in order to operate the Services, and we may not be able to provide some or all of the Services to you if you direct us to delete your Personal Information.
Depending on your US state of residence, you may have additional privacy rights with respect to your Personal Information.
Our Services are not currently subject to the privacy laws in Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Jersey, New Hampshire, Oregon, Rhode Island, Tennessee, Texas, Utah or Virginia. We do, however, provide notice and transparency about our collection and use of Personal Information as described in this Privacy Policy.
We do not sell your Personal Information. You may contact us at [email protected] with questions.
This notice supplements the Privacy Policy and applies if you are in the United Kingdom or the European Economic Area. Zeder Corporation Ltd, Unit 3C, 15 Dickson Court, Dunfermline, Scotland KY12 7SG, United Kingdom, is the controller of your personal data.
We only process your personal data where we have a lawful basis to do so under the UK GDPR and the EU GDPR:
|
What we do |
Lawful basis |
|
Take, process and deliver your order, handle returns, warranty claims and refunds |
Performance of a contract with you |
|
Create and maintain your account |
Performance of a contract with you |
|
Respond to your inquiries and provide customer and fitment support |
Performance of a contract, or our legitimate interest in supporting our customers |
|
Send you marketing emails and text messages |
Your consent, which you can withdraw at any time |
|
Set non-essential cookies and use analytics, session replay and advertising technologies |
Your consent, given through our cookie banner |
|
Operate strictly necessary cookies that make the site work |
Our legitimate interest in providing a functioning website |
|
Detect and prevent fraud, and keep our sites and systems secure |
Our legitimate interest in protecting our business and our customers |
|
Keep accounting, tax and consumer law records |
Compliance with a legal obligation |
|
Establish, exercise or defend legal claims |
Our legitimate interest in protecting our legal position |
Where we rely on legitimate interests, we have considered whether those interests are outweighed by your rights and freedoms, and you can ask us for details of that assessment.
You have the right to:
We do not make decisions producing legal effects concerning you, or similarly significantly affecting you, based solely on automated processing.
To exercise any of these rights, email [email protected] or write to us at Unit 3C, 15 Dickson Court, Dunfermline, Scotland KY12 7SG, United Kingdom. We will respond within one month of receiving your request. If your request is complex, or you have made a number of requests, we may extend that period by a further two months and will tell you why within the first month. We may ask you for information to confirm your identity before we act. Exercising these rights is free of charge unless your request is manifestly unfounded or excessive.
The Zeder group operates in Australia, the United States, the United Kingdom and Vietnam, and some of our service providers are based outside the UK and the European Economic Area. Where we transfer your personal data outside the UK or the EEA, we rely on one of the following safeguards:
You can ask us for a copy of the safeguards that apply to a particular transfer by emailing [email protected].
We keep your personal data only for as long as we need it for the purposes set out in this policy. Order and transaction records are kept for the period required by tax, accounting and consumer law. Account data is kept while your account is active. Marketing data is kept until you withdraw your consent or ask us to stop. When we no longer need your personal data, we delete it or anonymize it.
If you are unhappy with how we have handled your personal data, contact us first at [email protected] so we can try to put it right. You also have the right to complain to a supervisory authority.
This notice supplements the Privacy Policy and applies if you are in Australia. Zeder Corporation Pty Ltd, 580A Transition Drive, Archerfield, QLD 4108, Australia, is responsible for your personal information and handles it in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
You can browse our sites without telling us who you are. We need your personal information to take an order, deliver it, handle a warranty claim or answer a question that relates to your account, so those things cannot be done anonymously or under a pseudonym.
You can ask for access to the personal information we hold about you, and ask us to correct it if it is wrong, by emailing [email protected] or calling 1300 385 278. We will respond within 30 days. If we refuse access or refuse to make a correction, we will tell you why in writing and explain how you can complain about that decision.
You can ask us to stop sending you direct marketing at any time, by using the unsubscribe link in any marketing email, by replying STOP to a text message, or by emailing [email protected]. We will action the request and will not charge you for it.
The Zeder group operates in Australia, the United States, the United Kingdom and Vietnam, and some of our service providers are located overseas, including in the United States and the European Union. Your personal information may be disclosed to those countries so we can operate our sites, process your order and support you. We take reasonable steps to ensure overseas recipients handle your personal information in a way consistent with the Australian Privacy Principles.
We do not adopt a government related identifier, such as a tax file number or driver’s license number, as our own identifier for you.
If a data breach involving your personal information is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner as required by the Notifiable Data Breaches scheme.
If you have a privacy complaint, email [email protected] or call 1300 385 278 and we will respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at https://www.oaic.gov.au, by calling 1300 363 992, or by writing to GPO Box 5218, Sydney NSW 2001.
If you object to the use of your Personal Information as described in this Privacy Policy, you may file a complaint by emailing [email protected]. We will attempt to accommodate your objection or complaint, but you understand that to the extent you object to our processing of Personal Information that is necessary for us to provide the Services to you, certain features and functionality may no longer be available to you. Nothing in this Privacy Policy prejudices your right to file a complaint with the Office of the Privacy Commissioner of Canada, or with any other applicable data protection authority.
To ask questions about our Privacy Policy or to lodge a complaint, contact us by email at [email protected], or write to the office for your region:
Looking for more information about how we handle your personal information? Below we answer the most commonly asked questions
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