Nolathane Terms and Conditions

Last updated: 2^nd September 2026

These terms cover how you order from us, what we promise about our products and what happens if something goes wrong. They apply wherever you are, and the consumer rights your own country gives you always sit on top of them. Read the section for your region before you order.

These Terms and Conditions (“Terms”) apply to your use of the Nolathane website at https://nolathane.com/au/, /us/, /uk/ and /eu/, our web based applications, and any other tool, product or service we provide that links to or references them (together, the “Services”), and to every order you place through them.

By accessing or using the Services you agree to be bound by these Terms. Please read them carefully. If you do not agree, do not use the Services or place an order. You may wish to print or save a copy for your records. Some of our Services carry additional terms or product requirements, including age requirements. Where additional terms apply to a Service and you use that Service, those terms become part of your agreement with us.

YOU ACKNOWLEDGE AND AGREE THAT THESE TERMS LIMIT OUR LIABILITY AND THAT YOU ARE RELEASING US FROM VARIOUS CLAIMS IN THE WARRANTIES AND LIABILITY SECTIONS BELOW. IF YOU ARE IN THE UNITED STATES, THESE TERMS ALSO CONTAIN A BINDING ARBITRATION AND MASS ARBITRATION PROVISION, A JURY TRIAL WAIVER AND A CLASS ACTION WAIVER THAT AFFECT YOUR RIGHTS. NOTHING IN THESE TERMS LIMITS ANY RIGHT YOU HAVE UNDER CONSUMER LAW IN YOUR COUNTRY THAT CANNOT BE LIMITED.

Who you are contracting with

Nolathane is a brand of the Zeder group. The group company that supplies your order, and that these Terms are between you and, depends on where you are:

Where these Terms say “we”, “us” or “our”, they mean the group company above that supplies your order. Where they say “you”, they mean the customer.

These Terms apply regardless of where you are located. Your purchase may also be subject to mandatory consumer protection laws in your country or region. Nothing in these Terms limits or excludes any right you have under a consumer law that cannot be excluded. The section that covers your region is:

• If you are in the United States
• If you are in Australia
• If you are in the United Kingdom or Europe

You must be at least 18 years old, or the age of majority where you live, to place an order. If you buy on behalf of a business, you confirm you have authority to bind that business to these Terms.

Definitions

Consumer means an individual buying Goods mainly for personal, domestic or household use.

Contract means the binding agreement between you and us for the supply of Goods.

Delivery Location means the address specified in your Order.

Goods means products offered for sale through the Services.

Order means an order you submit through the Services.

Order Confirmation means the email confirming our acceptance of your Order.

Privacy Policy means our privacy policy published on the Services.

Trade Customer or Business Customer means a customer buying for business purposes, including resale, installation services, workshop use, fleet use or other commercial use.

Using our Services

You must follow any policies made available to you within the Services, including our Privacy Policy and our MAP Policy.

If you are a dealer, distributor, reseller, credit customer or other business account holder authorized by us to purchase, market, distribute or resell our products, the additional dealer, reseller, credit and MAP Policy terms made available to you will apply to your account and to your purchase, marketing, distribution and resale of our products.

You agree not to promote, market, advertise, offer to sell or sell any of our products on or through third party online sales channels, for example eBay, Amazon Marketplace, Facebook, Instagram or similar sites. If you are an authorized business account holder, you may sell our products on your own website only to the extent your agreement with us and the MAP Policy permit. You must not distribute, market or sell our products to any party on our unauthorized reseller list, as of the date that party was added to it.

Do not misuse our Services. For example, do not interfere with them, try to access them by a method other than the interface and instructions we provide, or extensively or automatically copy content from them, which means no scraping. You may use our Services only for your personal, internal business or other authorized purposes, as permitted by law, including applicable export and re-export control laws. We may suspend or stop providing the Services to you if you do not comply with our terms or policies, if we are investigating suspected misconduct, or for any other reason.

You agree that you will not use the Services to:

• violate any law or a third party’s rights
• submit excessive or unsolicited commercial messages, or spam any users
• submit malicious content or viruses
• solicit other people’s login information, credit card numbers or other sensitive information
• harass or bully other users
• post content that is hate speech, threatening or pornographic, that incites violence, or that contains nudity or graphic or gratuitous violence

Using our Services does not give you ownership of any intellectual property rights in the Services or in the content you access through them (“Content”). You may not use Content except as these Terms permit, as its owner permits, or as the law otherwise permits. These Terms do not grant you the right to use any branding or logos used in our Services, including the Nolathane name and logo. Do not remove, obscure or alter any legal notices displayed in or alongside our Services.

Our Services display some Content that is not ours. For example, some Content belongs to our advertisers, other third parties or other users (“Third Party Content”). We are not responsible for Third Party Content and you waive all of our liability in respect of it. Third Party Content is the sole responsibility of the individual or entity that makes it available. We may review Third Party Content to determine whether it is illegal or breaches our policies, and we may remove or refuse to display it. We do not generally review content beforehand and we are not obliged to.

In connection with your use of the Services we may send you service announcements, administrative messages and other information. You can opt out of our marketing emails by clicking the unsubscribe link in them, or out of marketing text messages by replying STOP or DO NOT SEND. There may be a brief period before we can process your opt-out.

Some of our Services are available on mobile devices or use SMS, which may cause you to incur message or data charges with your wireless provider. We have no control over those charges. If you do not wish to be charged, stop using the mobile or SMS features. When you send messages using the Services, you confirm you have the recipient’s prior consent to send them.

Your account

You may need an account to use the Services. If you create one, you agree that all registration information you give us will be accurate and current, and you will tell us promptly when it changes. If your account has been assigned to you by an administrator, such as your employer, different or additional terms may apply and your administrator may be able to access or disable it.

You are responsible for controlling access to any computer, mobile device or other endpoint on which you store your password or enable a “remember me” function (an “Activated Device”). You are solely responsible for all activity that occurs under your account, including the activity of anyone you share your account or an Activated Device with.

Keep your password confidential. If you learn of any unauthorized use of it, contact us at [email protected].

Ordering and how a contract is formed

Information on the Services is an invitation to treat. It is not a binding offer.

When you place an Order you are making an offer to buy the Goods. We may accept or reject an Order at our discretion, including for reasons of stock availability, payment verification, suspected fraud, shipping limitations, pricing errors or compliance requirements. A Contract is formed only when we send you an Order Confirmation.

Check your Order Confirmation and tell us promptly about any errors. Any variation to the Contract must be agreed in writing by us, which includes by email.

Our products, fitment and compatibility

Product images, specifications and descriptions on the Services are general guidance. Minor variations can occur through manufacturing changes, improvements or supply chain updates. All Goods are subject to availability and we may withdraw or update them at any time. In some cases Goods are modified to comply with legal, regulatory or safety requirements.

It is your responsibility to make sure the Goods are suitable for your intended application.

Where we provide vehicle fitment guidance, including make, model, year, series, variant, engine, drivetrain, trim level, build date, VIN based fitment or compatibility tools, that information is given in good faith but may not account for:

• modifications already made to the vehicle
• regional specification differences
• production changes within a model year
• aftermarket components already installed
• wear, damage or prior repairs

Verify compatibility before installation. If you are unsure, contact us before ordering with complete vehicle details. To the maximum extent the law permits, we are not liable for losses arising from ordering the wrong Goods because of incomplete or incorrect vehicle information you supplied.

We do not warrant that product descriptions or other content on the Services are accurate, complete, reliable, current or error free. If Goods we supply are not as described, your remedy is to return them in unused condition, in addition to any right you have under consumer law that cannot be excluded.

Installation, safety and intended use

Many suspension components require specialized tools, mechanical knowledge and safe workshop practice. We recommend professional installation by a qualified mechanic.

You are responsible for ensuring installation complies with the manufacturer’s instructions, relevant roadworthiness laws, and the safety standards where you are. Improper installation may cause vehicle damage, unsafe handling, serious injury or death. To the maximum extent the law permits, we are not responsible for losses caused by incorrect installation or use.

Some Goods are designed for off-road or heavy duty applications. Make sure the Goods you buy suit your use case. Unless we state otherwise, Goods are not designed, tested or certified for motorsport or competition use. Use in motorsport or competition, in extreme off-road conditions, or outside the intended design parameters may void warranties to the extent the law permits.

Pricing, currency, taxes and payment

Prices are shown in the currency selected, or the default currency displayed, at the time of purchase. Depending on your location, prices may include or exclude sales tax, VAT, GST or similar taxes, and shipping charges are shown at checkout.

You are responsible for any local taxes, duties, import charges, brokerage or customs fees, unless we expressly state they are included.

We accept the payment methods shown at checkout, which include credit and debit cards (Visa, Mastercard, American Express and Discover) and PayPal. Payment must be received in full before Goods are shipped. Your card is charged when your order ships. If we cannot fulfill your order for any reason, your card is refunded.

If a pricing error occurs we may cancel the Order and refund you. Where we can, we will contact you first to ask whether you want to proceed at the corrected price.

You agree to pay all amounts you owe us for the Services or for any products bought through them. We may require you to keep valid payment account information with us, and if so you authorize us to charge that account. If a payment cannot be charged, if a charge is canceled, or if you fail to keep valid payment information or keep your payments current, we may suspend or terminate your access and account immediately without notice, which terminates these Terms. Any such failure is a material breach of these Terms.

Interest is charged on unpaid delinquent amounts at 1.5% per month, or the highest rate applicable law permits, whichever is lower, unless a different rate applies under the credit application terms below or a separate written agreement. You agree to reimburse us for all collection agency fees, attorneys’ fees and other costs we incur in collecting delinquent amounts you owe.

Credit application terms

This section applies if you submit a credit application or otherwise request credit terms from us, in addition to any other credit terms or written credit agreement we approve. Where this section conflicts with the payment section above in respect of an approved credit account, this section controls for that account.

• you certify that all information in the application is true and correct, and confirm you are engaged in a commercial activity
• you authorize us and our subsidiaries and affiliates, as applicable, to obtain independent credit reports or other information from the references and bank you provide
• you authorize the listed credit references and bank or banks to release information to us to assess creditworthiness
• you agree to pay all bills, invoices and account statements in full within ten (10) calendar days after receipt, and you understand we may transfer some or all of this information to other regions, including outside your country, in order to establish appropriate credit terms
• you acknowledge that any past due account may be placed on a collect-on-delivery (C.O.D.) basis until the balance is paid in full, and that repeated late payments may result in credit privileges being revoked at our sole discretion
• you agree to pay a service charge of 2.0% per month on overdue balances, or the highest rate applicable law permits, whichever is less
• you agree to cover all reasonable fees and expenses we incur in collecting past due balances, including attorneys’ fees, court costs, litigation expenses and collection agency fees

Unless a separate written agreement signed by us expressly provides otherwise, these credit application terms are subject to the governing law and dispute resolution provisions in the regional sections below.

Delivery

Orders are shipped within 48 business hours, Monday to Friday, 8am to 5pm. We aim to deliver within the timeframes shown at checkout or in your Order Confirmation, but delivery times are estimates only. Your product will generally arrive within one to two weeks. Shipping times vary with your location, current stock levels, order size and the service you select, and are counted from the point the order leaves our warehouse, not from when you place it. The two shipping services we offer have the same order processing time; the difference is transit time from warehouse to address.

The shipping rate is based on the weight of your Goods and your location. It is shown before the final checkout page, so you can choose not to place the order. We send a tracking number with every order once it is available from the carrier.

Delivery may be delayed by events outside our reasonable control, including carrier delays, customs processing, supply issues or force majeure events. We will make reasonable efforts to tell you about significant delays. If delivery is materially delayed you may be entitled to cancel the Order and receive a refund in accordance with applicable law.

We may deliver Goods in instalments, and each instalment is treated as a separate delivery. If an item goes on back order we will ship the part of your order that is in stock, cancel the backordered item and not charge you for it.

If you supply the wrong delivery address and do not tell us before we dispatch, you are liable for the handling and shipping costs of having the item re-delivered or the address changed. Where we sent you an address confirmation before delivery, we hold no liability for loss of product, damage or delay, though we will make every effort to have the product re-delivered. Please check that your delivery address is correct when you order, and check the invoices we send by email and SMS.

If you fail to accept delivery or provide accurate delivery details, we may charge reasonable additional costs for re-delivery, storage or return shipping.

International orders and importation

We offer international shipping to certain locations. If your location is not supported at checkout, contact us.

For international orders you acknowledge that customs authorities may inspect or delay shipments, that additional documentation may be required, and that you are responsible for complying with import laws and paying any import related charges.

If Goods are returned to us because delivery failed, because import charges were refused, or because the address details were wrong, we may deduct return shipping and handling costs from any refund, where the law permits.

Risk and title

Risk in the Goods passes to you on delivery to the Delivery Location. All items are purchased under a shipment contract, which means risk passes on delivery to the carrier where that is how your order is shipped. Title in the Goods passes to you only when we have received payment in full, including any delivery fees.

Cancellation, returns and refunds

Where the law of your country gives you a cancellation or cooling off right, that right applies in addition to the policy below and is not affected by it. See the regional section that covers you.

Our own returns policy is:

• within 30 days of receipt we will refund the price of Goods that are unused, have not been installed to any vehicle and are undamaged, in their original packaging with factory seals intact
• between 31 and 60 days of receipt we will still accept a return on the same conditions, with a surcharge of 20% of the price of the Goods
• after 60 days we do not provide refunds
• you pay return shipping to our nearest warehouse, unless the Goods are faulty, not as described, or shipped in error by us
• a refund is processed once we have received and inspected the returned Goods

To start a return, contact us and we will issue a Return Authorization (RA) number. This applies to both online and trade orders. Include a signed letter stating the reason for the return, a copy of the original receipt and the RA number in the package. Contact us for the correct return address before shipping anything back.

We do not accept change of mind returns outside the periods above. Please choose carefully. If you have ordered the wrong product by mistake, contact us and we will arrange an exchange so you end up with the correct parts.

Return exceptions

The following are not eligible for return:

• Goods marketed as discontinued, while supplies last, or special order at the time of sale
• Goods that have been used, installed or altered

Where Goods reach us freight damaged, that damage must be noted on the Bill of Lading at the time of receipt. We will notify you of the damage within seven (7) days, deduct it from any credit issued, and it is your responsibility to claim against the carrier.

Returns that are not covered by warranty and fall outside the standard return window require our prior approval and a completed RA form, and are subject to a 20% restocking and handling fee. Goods shipped in error by us are reshipped at our expense, or an appropriate credit is issued, at no cost to you.

Promotions and sale terms

Our promotions, sales and discounts cannot be combined with any other offer, and discount codes cannot be stacked on top of them. Promotions are not applied to past orders, and no order will be refunded so that a promotion can be applied to it. The dates of a promotion are those specified in the advertising and will not be adjusted. Promotions apply to our website only and only to products sold by us. By making a purchase that takes advantage of an offer, you agree to these conditions.

Trade and business customers

If you are a Trade Customer or Business Customer, you acknowledge that you are buying for business purposes and that certain consumer protections may not apply to you.

To the maximum extent the law permits for business to business transactions, change of mind returns are not accepted unless we approve them in writing, and warranty claims may be limited to repair or replacement at our option.

Trade pricing, wholesale arrangements, reseller terms and workshop supply agreements may be subject to separate written terms.

Warranty and consumer guarantees

Our Goods come with guarantees that cannot be excluded under applicable consumer law. Nothing in these Terms removes those guarantees.

To the extent the law permits, our warranty obligations are limited to repair, replacement or refund, at our option, for Goods that are faulty, not as described, or that otherwise fail to meet applicable statutory guarantees. Manufacturer warranty details, where they apply, are available on the Services or on request.

Warranty does not cover:

• normal wear and tear
• incorrect installation
• misuse, modification or unauthorized repairs
• use in motorsport or competition where the Goods were not designed for it
• failure caused by other vehicle components
• damage from accidents, corrosion, contaminants or improper maintenance

Our warranties and disclaimers

The following disclaimers apply to the fullest extent the law where you live permits, and are subject to the regional section that covers you.

OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS, NEITHER WE NOR OUR LICENSORS, SUPPLIERS, ADVERTISERS OR DISTRIBUTORS MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES. FOR EXAMPLE, WE DO NOT MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTIONS OF THE SERVICES, OR THE RELIABILITY OR AVAILABILITY OF THE SERVICES, OR THE ABILITY OF THE SERVICES TO MEET YOUR NEEDS. WE ALSO DO NOT MAKE ANY WARRANTIES OR COMMITMENT RELATING TO NON-INFRINGEMENT, FREEDOM FROM VIRUSES OR OTHER HARMFUL CODE, OR ERROR-FREE OR UNINTERRUPTED OPERATIONS IN CONNECTION WITH THE SERVICES. WE PROVIDE THE SERVICES AND ALL INFORMATION AND PRODUCTS PROVIDED THROUGH THE SERVICES “AS-IS” AND “AS AVAILABLE”.

SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES.

Liability

TO THE EXTENT NOT PROHIBITED BY LAW, WE (AND OUR OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS) AND OUR LICENSORS, SUPPLIERS, ADVERTISERS AND DISTRIBUTORS WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES OR DATA, FINANCIAL LOSSES, OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES.

TO THE EXTENT NOT PROHIBITED BY LAW, OUR TOTAL LIABILITY (AND THAT OF OUR OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, AND OUR LICENSORS, SUPPLIERS, ADVERTISERS AND DISTRIBUTORS) FOR ANY AND ALL CLAIMS UNDER THESE TERMS, OR RELATING TO YOUR USE OF THE SERVICES OR ANY PRODUCTS PURCHASED THROUGH THEM, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES OR PURCHASE PRODUCTS THROUGH THEM DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR, IF WE CHOOSE, TO SUPPLYING YOU THE SERVICES AGAIN.

IN ALL CASES RELATING TO PROVIDING YOU THE SERVICES, WE (AND OUR OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, AND OUR LICENSORS, SUPPLIERS, ADVERTISERS AND DISTRIBUTORS) WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE OR THAT IS DUE TO EVENTS OUTSIDE OUR REASONABLE CONTROL, SUCH AS WARS, CRIMINAL ACTIVITIES, STORMS, DELAYS (INCLUDING DELAYS SHIPPING THE PRODUCTS, OR FAILURES OR DELAYS OF COMMON CARRIERS), PUBLIC HEALTH EMERGENCY, NATURAL DISASTERS, ACTS OF GOVERNMENT, SUPPLY INTERRUPTIONS, OR TELECOMMUNICATION OR INTERNET FAILURES.

Nothing in these Terms excludes or limits our liability for fraud or fraudulent misrepresentation, for death or personal injury caused by our negligence, or for any liability that cannot be excluded under the law that applies to you.

Force majeure

Neither party is liable for delay or failure to perform obligations caused by events outside its reasonable control, including natural disasters, war, strikes, supply chain disruption, cyber incidents, government action, pandemics or carrier interruptions. The affected party must notify the other as soon as reasonably practicable.

Intellectual property

All content on the Services, including text, images, graphics, logos, videos, product descriptions, technical content, audio, digital downloads, data compilations, software and downloadable documents, is owned by or licensed to us and protected by intellectual property laws. The compilation of all content on the Services is our exclusive property.

You may not copy, reproduce, distribute, display, modify, publish or create derivative works from content on the Services without our prior written consent, except where the law permits.

We grant you a limited license to access and make personal use of the Services. That license does not include any resale or commercial use of the Services or their contents, any collection or use of product listings, descriptions or prices, any derivative use, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. You may not frame or use framing techniques to enclose any of our trademarks, logos or proprietary information, and you may not use meta tags or hidden text that uses our name or trademarks, without our express written consent. Any unauthorized use terminates this license.

You have a limited, revocable, non-exclusive right to link to our home page, provided the link does not portray us, our associates or our products in a false, misleading, derogatory or otherwise offensive manner. You may not use our logo or other proprietary graphic or trademark as part of the link without express written permission.

Our trademarks and trade dress may not be used in connection with any product or service that is not ours, in any manner likely to cause confusion among customers, or in any manner that disparages or discredits us. All other trademarks appearing on the Services are the property of their respective owners, who may or may not be affiliated with us.

Reviews, comments and other content you submit

You may post reviews, comments and other content, and submit suggestions, ideas, questions or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable, and does not contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of spam. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content.

We may remove or edit such content but are not obliged to, and we do not regularly review posted content. If you post content, and unless we indicate otherwise, you grant us and our associates a non-exclusive, royalty free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display that content throughout the world in any media, and the right to use the name you submit with it.

You confirm that you own or control all rights to the content you post, that it is accurate, and that its use does not breach this policy or injure any person or entity. You agree to indemnify us for all claims resulting from content you supply. We take no responsibility and assume no liability for content posted by you or any third party.

If you submit feedback or suggestions about our Services, we may use them without obligation to you.

Privacy

Our Privacy Policy explains how we treat your personal information and protect your privacy when you use the Services, and it governs your visit to our sites. By using the Services you agree that we can collect, use and share data from you as described in it.

We are not responsible for any information or content you share with others through the Services. You assume all privacy, security and other risks associated with providing information, including personally identifiable information, to other users.

Software in our Services

You may be required to download software, such as a mobile or desktop app, to use the Services or certain features, and the Services may let you access software running on our servers or those of our vendors (together, “Software”). We retain ownership of all rights, title and interest in the Software. Certain Software may update automatically on your device once a new version or feature is available, and you consent to that automatic updating.

We give you a personal, worldwide, royalty free, non-assignable and non-exclusive license to use the Software to access the Services, for the sole purpose of using and enjoying the benefit of the Services in the manner these Terms permit. You may not copy, modify, distribute, sell or lease any part of our Services or Software, and you may not reverse engineer or attempt to extract the source code, unless the law prohibits those restrictions or you have our written permission.

Some Software contains programs licensed to us by third parties. The same terms, limitations and restrictions in these Terms apply to each third party program. Those components are owned by their licensors. We make no representations or warranties about the operation or availability of third party software, and neither we nor our licensors are liable for its unavailability or removal. We are not responsible for any communications to or from those licensors, or for their collection or use of information. You consent to the communications enabled or performed by third party software, including automatic updating without further notice. Third party software licensors are intended third party beneficiaries under these Terms.

Modifying and terminating our Services

We are constantly changing and improving our Services. We may add or remove functionality or features, and we may suspend or stop a Service altogether, at any time, without notice or liability.

You can stop using our Services at any time. We may also stop providing Services to you, or add or create new limits, at any time. We and our associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our discretion.

The sections covering modification and termination, warranties and disclaimers, liability, business use, indemnification, these Terms generally, and dispute resolution survive termination or expiry of these Terms indefinitely.

Business and employer use

If you use our Services on behalf of a business or employer, you accept these Terms on their behalf, and that business or employer agrees to be bound by them.

Indemnification

You agree to indemnify, defend and hold harmless the Zeder group companies, their predecessors, successors and assigns, and their respective directors, officers, employees, agents, representatives, partners and contractors, from and against all claims, losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from or arising out of your actual or alleged breach of these Terms, any content you provide through the Services, your use or misuse of the Services, or any products purchased through the Services. You will not be responsible for claims, damages and costs that a court of competent jurisdiction finds arose solely from our violation of applicable law.

About these Terms

We may modify these Terms, or any additional terms that apply to a Service, for any reason, for example to reflect changes in the law or changes to our Services. Check the Terms and the “Last updated” date regularly. We will use reasonable efforts to give you notice of modifications, such as posting notice on this page, through the Services or by email. The Terms in force when you place an Order apply to that Order. By continuing to use the Services after we make modifications, you agree to be subject to the modified Terms. If you do not agree to the modified terms for a Service, stop using that Service.

We also reserve the right to change products and pricing without notice.

If there is a conflict between these Terms and any additional terms for a Service, the additional terms control for that conflict.

These Terms control the relationship between us and you. They do not create any third party beneficiary rights, except as expressly stated for third party software licensors. If you do not comply with these Terms and we do not take action right away, that does not mean we give up any rights we may have. If a particular term turns out to be unenforceable, that term is severed and the remaining terms are unaffected.

These Terms, together with any additional terms and policies referenced in them, are the entire agreement between you and us on their subject matter, and supersede all prior agreements and understandings, whether written or oral.

You may not assign or delegate your rights or obligations under these Terms, or your account, without our prior written consent. We may assign these Terms, or assign, delegate or subcontract any of our rights or obligations, at any time, provided this does not reduce your rights under these Terms.

If you are in the United States

This section applies if you are located in the United States. The laws of the United States and the State of California, excluding California’s conflict of laws rules, apply to any dispute arising out of or relating to these Terms or the Services.

Release of claims

YOU AND YOUR HEIRS, SUCCESSORS AND ASSIGNS HEREBY FOREVER IRREVOCABLY RELEASE, DISCHARGE AND HOLD HARMLESS US, OUR AFFILIATES, AND OUR AND THEIR SUCCESSORS AND ASSIGNS, AND OUR AND THEIR OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS (COLLECTIVELY, “RELEASED PARTIES”) FROM, AND AGREE NOT TO SUE ANY RELEASED PARTY FOR, ANY LIABILITIES, CLAIMS, OBLIGATIONS, SUITS, ACTIONS, DEMANDS, EXPENSES AND DAMAGES WHATSOEVER (COLLECTIVELY, “LIABILITIES”) THAT YOU MAY HAVE AGAINST ANY RELEASED PARTY WHETHER EXISTING NOW OR IN THE FUTURE, WHETHER KNOWN OR UNKNOWN, ARISING OUT OF OR IN CONNECTION WITH YOUR OR A THIRD PARTY’S CONDUCT RELATED TO USE OF THE SERVICES. YOU UNDERSTAND AND ACKNOWLEDGE THAT THE FOREGOING SENTENCE RELEASES AND DISCHARGES ALL LIABILITIES, WHETHER OR NOT THEY ARE CURRENTLY KNOWN TO YOU, AND YOU WAIVE YOUR RIGHTS UNDER CALIFORNIA CIVIL CODE SECTION 1542. YOU UNDERSTAND THE MEANING OF CALIFORNIA CIVIL CODE SECTION 1542, WHICH READS AS FOLLOWS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.” BY AGREEING TO THESE TERMS AND THIS WAIVER, YOU ASSUME ALL RISK ARISING FROM YET UNKNOWN CLAIMS.

Binding arbitration and mass arbitration procedures

Without limiting the release above, you agree to the following.

a. Mutual agreement to individual arbitration. Except for an individual action properly brought in small claims court, and an action by either party to enjoin the infringement or misuse of its intellectual property rights, you and we agree that either party may initiate binding arbitration of any dispute between you and us arising from or relating to the Services, including disputes over arbitrability or the scope, validity and enforceability of this section (the “Arbitration Agreement”), and that any such dispute SHALL BE RESOLVED EXCLUSIVELY BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS, except as this Arbitration Agreement otherwise provides. This includes disputes that arose, were asserted, or that involve facts occurring before the existence of this Arbitration Agreement or any prior agreement, as well as claims that may arise after its termination.

b. Arbitration rules and governing law. Any arbitration is administered by JAMS under its Comprehensive Arbitration Rules and Procedures and the Expedited Procedures. As in court, the arbitrator will apply governing law and any counsel must comply with Federal Rule of Civil Procedure 11(b), and the arbitrator may impose any sanctions available under the JAMS Rules, Rule 11 or other applicable law. JAMS Mass Arbitration Procedures and Guidelines apply if 10 or more similar demands for arbitration (“Demands”), meaning demands with similar facts and legal issues, are filed against us. Demands are similar if they are filed within a contemporaneous timeframe and assert similar claims, whether or not filed by the same law firm or firms acting in coordination. JAMS Rules are available at www.jamsadr.com. The arbitrator shall award fees and costs to the prevailing party as permitted. This Arbitration Agreement is made pursuant to a transaction involving interstate commerce and is governed by the Federal Arbitration Act, 9 U.S.C. sections 1 to 16.

c. Mass arbitration and batching procedures. To ensure efficient resolution, if within a rolling six month period 10 or more claimants file Demands and are represented by the same or coordinated counsel, or the Demands contain similar claims, the disputes must be arbitrated in batches of up to 250 claimants each (a “Batch”). Any Demands filed by the same or coordinated counsel in the previous six month period that did not meet the 10-batched amount will be included in batching, and batched with any Demands the same or coordinated counsel files within a subsequent six month period. If it appears that the same or coordinated counsel is attempting to avoid batching by filing small numbers of Demands outside the rolling six month period, we have the right to seek a stay of all pending arbitrations, which JAMS shall grant pending a determination as to whether those Demands should be batched. JAMS will then provide for the resolution of each Batch as a single consolidated arbitration with a single arbitrator appointed by JAMS, one set of arbitration fees, and one hearing, if any, per Batch, held by videoconference or in a place the arbitrator decides. JAMS will administer all batches concurrently to the extent possible. The parties will cooperate in good faith to implement this process and minimize the time and costs of arbitration. Any challenges to administrative determinations by JAMS must be heard by a state or federal court in Riverside, California, and JAMS shall automatically stay any underlying Demands pending such a challenge. If this paragraph is deemed unenforceable as to a particular claimant or Batch, it will be severed as to that claimant or Batch and those parties will arbitrate in individual proceedings. If this paragraph is found under the law to be invalid or unenforceable, then the entire Arbitration Agreement will be void and the parties agree that all disputes will be heard in the state or federal courts in Riverside, California.

d. Small claims, jury trial and class action waivers. If a dispute qualifies for small claims court, either party may compel resolution in small claims or an equivalent court on an individual basis only. YOU AND WE INTENTIONALLY AND VOLUNTARILY WAIVE RIGHTS TO (1) HAVE A JURY TRIAL, AND (2) PARTICIPATE IN A CLASS ACTION OR CLASS ARBITRATION.

e. Court-decided matters. The following are determined solely and exclusively by a federal or state court in Riverside, California, and not by JAMS or any other arbitrator: (1) the scope, validity, effect and enforceability of this Arbitration Agreement’s waiver of class action lawsuits or of representative or class-wide arbitration; (2) any disputes regarding which arbitration agreement applies; (3) any batching related disputes or other challenges to administrative determinations as set out above; (4) any private attorney general claims; (5) any request by us for a determination that a claimant or their counsel are vexatious litigants under applicable law; and (6) any action to protect intellectual property rights. If a lawsuit is filed to enforce these waivers, the parties agree the arbitration shall be immediately stayed, by agreement or court order, until the court case is resolved and all appellate review is exhausted. No arbitrator shall have authority to deny a stay sought by either or both parties. The parties consent to the jurisdiction and venue of the federal or state courts in Riverside, California and waive any objection to them.

f. Severability. If any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions.

g. Arbitration location and procedure. Either party may waive an oral hearing and submit the dispute to the arbitrator for an award based on written submissions and other evidence. If an oral hearing is not waived, the hearing will occur via Zoom or another remote video conferencing platform, unless the dispute involves a non-US resident. Non-US residents and we agree that any disputes between them will be heard via an oral hearing held in Riverside, California, to the extent the law permits. The arbitrator shall issue a reasoned decision within the timeframe the applicable JAMS rules specify.

h. Effect of arbitration awards; attorneys’ fees. No individual arbitration award or decision has any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to that arbitration. Attorneys’ fees are available to the prevailing party in the arbitration if the applicable substantive law governing the claims authorizes them.

i. Class action waiver. Any arbitration under these Terms takes place on an individual basis. Class arbitrations and class, representative or collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Other than as set out in the batching procedures above, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of representative or class proceeding.

j. Continuation. This Arbitration Agreement survives the termination or expiry of these Terms.

If you are in Australia

This section applies if you are located in Australia, where Zeder Corporation Pty Ltd supplies your order. It prevails over the United States section above, which does not apply to you.

Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. The benefits these warranties give you are in addition to your other rights and remedies under any law in relation to the Goods or services to which they relate.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot be excluded, restricted or modified. Where these Terms limit our liability, that limit applies only to the extent the Australian Consumer Law permits.

These Terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland and the courts able to hear appeals from them. The arbitration, class action waiver and jury trial waiver in the United States section do not apply to you.

If you have a complaint, contact us at [email protected] or on 1300 385 278. If we cannot resolve it, you can contact the consumer protection regulator in your state or territory, or the Australian Competition and Consumer Commission at https://www.accc.gov.au.

If you are in the United Kingdom or Europe

This section applies if you are located in the United Kingdom or the European Economic Area, where Zeder Corporation Ltd supplies your order. It prevails over the United States section above, which does not apply to you.

If you are a Consumer, you have a statutory right to cancel most orders within 14 days of receiving the Goods, without giving a reason, and to a refund within 14 days of us receiving the Goods back in the same quality as initially received or your proof of return. This right applies in addition to our own returns policy above. It does not apply to Goods made to your specification or clearly personalized. To cancel, tell us in a clear statement by email to [email protected].

If you are a Consumer, you also have statutory rights that the Goods will be of satisfactory quality, fit for purpose and as described. Nothing in these Terms excludes or limits those rights, and where these Terms limit our liability, that limit applies only to the extent the law permits. The disclaimers and liability limits above do not exclude our liability for defective products, for failing to supply Goods of satisfactory quality, or for anything else the law does not allow us to exclude.

These Terms are governed by the laws of Scotland. If you are a Consumer, you may bring proceedings in the courts of the country where you live, and you keep the benefit of any mandatory consumer protection provisions of that country’s law. The arbitration, class action waiver and jury trial waiver in the United States section do not apply to you.

If you have a complaint, contact us at [email protected] or on +44 1383 723850. If we cannot resolve it, consumers in the United Kingdom may be able to use an alternative dispute resolution scheme, and consumers in the EEA can use the European Commission’s online dispute resolution platform.

Australia only: shipping terms

This section applies to orders placed in Australia. It does not apply to orders in the United States, the United Kingdom or Europe.

Free shipping is determined by densely populated metro locations and the viability of the distance traveled from our distribution centers. We are constantly expanding our warehousing, so the areas covered are subject to change. If you are charged shipping at checkout when you believe you are in a metro area, your address has not qualified because of the distance from our nearest warehouse. Contact us and we will check it manually.

Australian orders are delivered by AusPost Parcel and Express, Toll Priority and Toll IPEC, and GoLogistics.

Complaints, questions and contact

If you have a complaint or an issue with an order, contact us with your order details. We aim to respond within a reasonable timeframe, typically within 5 business days.

Questions about these Terms, our Privacy Policy or any other policy can go to [email protected], to our Contact page, or to the office for your region:

• Australia (Zeder Corporation Pty Ltd) 580A Transition Drive, Archerfield, QLD 4108, Australia 1300 385 278
• United Kingdom and Europe (Zeder Corporation Ltd) Unit 3C, 15 Dickson Court, Dunfermline, Scotland KY12 7SG, United Kingdom +44 1383 723850
• United States (Zeder USA, LLC) 1810 S Milliken Ave, Ontario, CA 91761, United States +1 909-476-2860

Terms and conditions FAQs

Looking for more information about ordering, returns and your rights? Below we answer the most commonly asked questions